@InProceedings{SilvaLour:2012:CaInSy,
               author = "Silva, Ana Claudia de Paula and Loureiro, Geilson",
          affiliation = "{Instituto Nacional de Pesquisas Espaciais (INPE)} and {Instituto 
                         Nacional de Pesquisas Espaciais (INPE)}",
                title = "Soft systems methodology for hard systems engineering - the case 
                         of information systems development at LIT/INPE/BRAZIL",
            booktitle = "Proceedings...",
                 year = "2012",
                pages = "1081--1092",
         organization = "ISPE International Conference on Concurrent Engineering, 19.",
            publisher = "Springer Verlag",
                 note = "{Setores de Atividade: Atividades dos servi{\c{c}}os de 
                         tecnologia da informa{\c{c}}{\~a}o.}",
             keywords = "information systems, requirements engineering, software 
                         engineering, soft systems methodology, systems engineering.",
             abstract = "The Soft Systems Methodology (SSM) was developed to deal with soft 
                         systems, systems in which the human components predominate. Any 
                         kind of software is a hard system, since technical factors 
                         predominate in it. But when the software is a component of an 
                         Information System its success depends heavily on soft aspects. 
                         This paper analyzes the potential contribution of SSM to Software 
                         Engineering in order to propose a method to support requirements 
                         elicitation for the development of Information System that helps 
                         to understand and consider the human, social and political factors 
                         that will influence the system success. A real situation of the 
                         Integration and Testing Laboratory (LIT) of INPE (Brazilian 
                         Institute for Space Research) was used to perform the study and to 
                         exemplify the use of the proposed method.",
  conference-location = "Trier (Germany)",
      conference-year = "Sep. 3 – 7",
                 isbn = "9781447144250",
                label = "self-archiving-INPE-MCTI-GOV-BR",
             language = "en",
           targetfile = "SSM for Hard Systems Engineering.pdf",
               volume = "1",
        urlaccessdate = "12 maio 2024"
}